Gas-Safe Guarantee Programs
Terms:
Protection under this guarantee begins thirty (30) days after enrollment, and will continue for the term listed on your Summary Page unless otherwise specified. Any lapse in coverage will require an additional wait of thirty (30) days before coverage resumes.
This Plan covers repairs and alterations to natural gas lines, valves and meters not owned by the local gas distribution company, vents for natural gas appliances (excluding range and dryer vents), connected natural gas appliances and restoration of the property (excluding asbestos removal, repair or replacement of chimneys, grass, shrubs, trees and landscape plants) which are necessary because of natural gas leakage on the property. If such repairs or alterations involve excavation that necessitates breaking blacktop or concrete surfaces, ABC will repair these surfaces only if specified under local permitting requirements up to $300 if located in a public easement that was damaged due to our repair work. These expenses will apply toward the $3000 Guarantee maximum. Any earth removed for trenching will be backfilled into the trench and left mounded subject to limitations from current weather and soil conditions. Any repairs identified as necessary may be subject to third-party confirmation. This Plan will pay up to $3,000 per Plan Period for covered natural gas related repairs or replacement and central air conditioning. This Plan covers only the property (or the number of units) specifically identified herein. Please retain this document for your records. It is the official copy of your warranty agreement.
YOUR BENEFITS FROM THIS PLAN
This Plan is between ABC Gas Repair, Inc. (hereinafter referred to as “we,” “us,” “our” and “ABC”) and the Plan Purchaser shown on the front of the Plan (hereinafter referred to as “you” and “your”). We are located at 707 S. Front Street, Columbus, OH 43206. Our telephone number is 614-443-0300. All covered repairs will be serviced by a certified repairer as described in the Plan.
WHAT IS COVERED UNDER YOUR PLAN
Your Plan covers the cost of parts and labor to repair or replace the items covered by this Plan. Those items that are covered by this Plan are indicated in the Plan. This Plan provides parts and labor coverage for gas system repairs and central air conditioning.
WHAT TO DO WHEN YOU REQUIRE SERVICE
If you suspect a gas leak, leave the house immediately and call your local gas company from another location. To file a claim, call ABC at 614-443-0300. An ABC representative will be available to take your claims from 7 a.m. to 7 p.m., 7 days a week. We will not pay for any services performed without our prior authorization. Notice of any gas system problem or concern must be given to us immediately upon discovery and during the coverage period.
LIMIT OF LIABILITY AND CONDITIONS
- This Plan provides coverage for which payment is to be made within 30 days after ordering date.
- Residential single-family homes, condominiums and town homes are eligible for coverage. Property must be owner-occupied.
- ABC shall not be responsible for consequential, indirect or direct damages, injury or illness caused by delays, non-availability of parts, failure to service, labor difficulties and other conditions beyond our control. We reserve the right to use qualified contractors to fulfill all or any part of our obligation under the terms of this Plan. We have the sole right to determine whether to remedy by repair or replacement.
- This Plan does not cover alteration, modification, addition to or deletion from the covered gas line and it does not cover performance of routine maintenance.
- This Plan does not cover any materials, parts or labor required as a result of abuse, negligence or use not intended by the manufacturer, improper service or maintenance by a party other than us or one of our authorized servicers, vandalism, freezing, misuse, natural catastrophe or acts of God, power or water fluctuations, flooding, riots, acts of war, military unrest, insurable causes, damages which occur as a result of manufacturer’s defects, modifications, improper installation, alterations, unauthorized repair, consequential or inconsequential damage, gas lines not connected to appliances at the time of closing, any leaks or defects incurred or existing prior to execution of this Plan or cleaning or scheduled maintenance. Failures due to physical damage or repairs to correct rust corrosion are not covered.
- Any service or repair covered by this Plan does not include costs associated with hazardous material treatment, removal, recovery or disposal. This Plan does not cover disconnection or installation of any appliance(s). This Plan does not cover the cost of opening or closing walls, floors or ceilings.
- ABC shall not be responsible for charges for service or parts provided without our prior authorization. ABC will not reimburse the property owner for expenses incurred by the property owner in making any repairs or alterations covered by this Plan.
- This Plan will pay up to $3,000.00 per Plan Period (twelve months from the effective date) for covered repairs or replacements and continues thereafter so long as you make timely payments. Coverage may be canceled for nonpayment. Your account must be in good standing (current) to receive repair service under this program. You may cancel the Warranty Programs at any time by discontinuing payment. You have 30 days from the date you enroll in the Warranty Programs to cancel and receive a full refund of any payments you have made. ABC may modify the Warranty Programs by giving you 30 days’ written notice and may terminate the Warranty Programs for nonpayment within 30 days of the payment due date and with 90 days’ written notice for any other reason. If ABC cancels the program for reasons other than nonpayment, you will be reimbursed the pro rata share of any amount you paid for any portion of the warranty period subject to cancellation less the cost of repairs incurred since enrollment.
- Property owner shall be solely responsible for making gas lines accessible to ABC and for determining that a repair redressable under this Plan exists. ABC may charge the property owner a reasonable dispatch fee in the event that ABC dispatches repair personnel to the property at the request of the property owner or its agents under this Plan and (1) ABC determines that no gas leak or other problem redressable under this Plan exists; or (2) ABC cannot access gas lines due to obstructions such as, but not limited to, unexposed piping due to flooring, finished walls, cabinets or hearths.
- By enrolling, you represent that there are no pre-existing leaks or damage to your gas system and authorize the local gas distribution company to provide ABC with any information about your account.
- This Plan is not valid for systems other than natural gas.
CENTRAL AIR CONDITIONER COVERAGE
Covered Parts
The Plan covers reasonable and customary labor to repair or replace most parts for one electric central air conditioner including: bearings/shafts, belts and pulleys, blower assembly, blower motor, blower pulleys, capacitors, circuit boards, condenser motor/fans, contactor switches, delay timers, fan belt, fan controls, fan relays, fuses (internal), limit controls, motors, operating relays, Schrader valves, thermostats (standard), transformers.
Exclusions
The Plan does not cover compressors, chillers, or auxiliary equipment such as air ducts, air filters, electronic air cleaners, asbestos coverings, condenser and evaporator coils, balancing of system, refrigerant , energy saving thermostat, humidifiers, reversing valves, and circuit breakers.
The Plan does not cover systems exceeding five tons capacity, electric heat pumps, geothermal heat pumps, or gas cooling systems (including ammonia).
Terms:
Protection under this guarantee begins thirty (30) days after enrollment, and will continue for the term listed on your Summary Page.
This Guarantee can be automatically renewed by You provided We continue to offer the Guarantee and annual payments are made by their due dates by You for additional Terms. If additional Terms are purchased by You without a Lapse of Coverage your effective date of coverage will remain the date listed on your Summary Page under Guarantee Effective Date. If your Guarantee lapses as outlined under Lapse of Coverage You may re-enroll in the Guarantee program with a new Guarantee Effective Date. This Guarantee may be canceled as outlined under “Cancellation”.
Cancellation:
You may cancel this Guarantee at any time by mailing a request for cancellation to ABC Gas Repair, Inc., 707 S. Front Street, Columbus, OH 43206, or by email to cancel@abcgas.com. If you cancel, the effective date of cancellation is the date we receive your notice. Any refund, if applicable, will be determined on a pro-rata basis less the cost of any service performed under this agreement from the effective date to the date of cancellation. You have 30 days from your enrollment date to cancel and receive a full refund of any payments made. Coverage will terminate for non-payment, without notice, thirty (30) days from the date of enrollment. We have the right to cancel this program at any time upon 90 days notice.
Lapse of Coverage:
If full payment for the renewal of this Guarantee for an additional Term is not received by Us from You within thirty (30) days from the date payment was due as indicated on an invoice sent to You, a Lapse of Coverage will have occurred. In such event, Your coverage under this Guarantee will terminate on the final day of the last Term for which You made full payment to Us, without additional notice to You. In the event of a Lapse of Coverage, this Guarantee will terminate without further notice to you.
Administrator’s Rights:
We reserve the right to change the fee for this Guarantee upon giving you thirty (30) days written notice. We also reserve the right to modify this program upon (30) days written notice to You.
Our obligations are limited in the event your property was not eligible for coverage under the Guarantee. If the Administrator determines Your property was not eligible, then our sole obligation under the Guarantee is to refund the payments made by You less the cost of repairs during the life of the program. When this refund is paid, the Guarantee will be void as of the date of the original enrollment.
This guarantee is not an insurance contract, and is not transferable. This guarantee provides repair or replacement service for your covered water service lines if they fail due to normal wear and tear including inherent defects in material.
Program Definitions:
“You” and “Your” means the homeowner of a single-family residence and the purchaser of this guarantee.
“We”, “Us”, “Our”, “ABC” and “The Administrator” means or refers to ABC Gas Repair, Inc., 707 S. Front Street, Columbus, OH 43206.
“Guarantee” means Gas-Safe Guarantee or Water-Safe Guarantee.
“Enrollment Date” means the date Your enrollment was processed. Telephone enrollments are processed on the same date We take Your enrollment information over the telephone. Mail or Internet enrollments are processed within five (5) business days after We receive Your enrollment.
“Effective Date” means the date Your protection begins under this Guarantee and from which point forward You can file a claim. Your Effective Date is thirty (30) days after Your Enrollment Date and is listed on Your Summary Page.
“Summary Page” means your Guarantee specifications. The Summary Page will include the following information:
Your name, building type, coverage type (Gas, Water, etc.), effective date, your payment method, covered address and the term.
“Term” means the period of time, starting with the Effective Date, your Guarantee will remain in effect. The Term is annual [one calendar year]. Your Term is included on your Summary Page.
“Lapse of Coverage” means We requested payment from You for an additional Term and payment in full was not received by Us within thirty (30) days from the date the payment was due. This Guarantee will lapse without notice.
“Water Customer Service Line” means a single water supply line from the curb box to the inlet valve of the water meter for a single-family residential home. The Water Customer Service Line is the most direct line between the curb box and the meter. It does not include any connections/extensions such as water lines to agricultural meters.
“Water Buried House Line” means a single water supply line between the outlet of the meter for a single-family residential home the exterior of the foundation for said home.
Guarantee Claims Procedures:
In the event you suspect there is a water or gas line leak, contact your utility company representative to determine if there is leakage. If that leakage poses a safety concern, they may turn the utility off immediately as a precaution.
In order for your guarantee to be effective for a covered claim, you must contact ABC Gas Repair to arrange the line repair or replacement at (614) 224-6709. An ABC representative will be available to take your claims from 7 a.m. to 7 p.m., 7 days a week and will work with you to arrange the timely repair or replacement of your piping.
Once work is completed on your covered repairs, the service technician will take care of all paperwork. Unless service repairs exceed the service contract maximum, you will have no forms to submit and no additional bills or charges to pay.
If you have any work done that is not covered by the guarantee, outside the scope of the Guarantee, or that exceeds the Guarantee’s maximum, the service technician will inform you of any charges before work is performed, and will arrange for your payment of the additional expense. Your coverage will pay only for the repair and/or replacement of the line(s) that fail due to normal wear and tear, as defined in your Service Agreement.
After the repair or replacement has been completed, it is your responsibility to contact the appropriate utility to restore service to your home. If your local utility does not require a pre-service inspection, ABC’s service technician will restore service.
What This Agreement Covers:
Water- Safe Guarantee will provide for the repair or replacement (in services provided or paid for by ABC Gas Repair, Inc. in its sole and absolute discretion) of your Customer Service Line and/or Buried House Line should You have a water leak in either line caused by normal wear and tear.
Eligibility for Coverage:
You must own the single-family residence to which the water supply line is attached. The water Customer Service Line must be in working order and free of known leaks prior to enrolling in this program.
Limit of Coverage:
For a covered claim, We will pay a maximum of $4000 per occurrence. If a work permit is required before the line is repaired, we will obtain the proper permit. After the line is repaired or replaced, we will provide basic site restoration to the affected area. Such restoration is limited to clean-up of debris and filling in all earth removed for excavation. All restoration may be subject to limitations from current weather and soil conditions. This Guarantee pays only for the repair or replacement to restore service in the most cost effective manner as determined by the Administrator. Should the existing line not comply with local code requirements, we will comply with such requirements at the time of repair or replacement.
If local permitting requires, Water-Safe Guarantee will pay up to $500 to repair or replace sidewalks located in a public easement that was damaged due to Customer Service Line repair work. These expenses will apply toward the $4000 Guarantee maximum. Should sidewalk repair expenses exceed $500, it is your responsibility to pay any additional costs. You will be notified of the expected additional expenses before work is performed.
What This Agreement Does Not Cover:
· Service to a water line in the event the problem results from damage or leaks incurred or existing prior to enrollment.
· Service to a water line damaged by Your action or negligence or the action of third parties, natural disasters, acts of nature and/or other insurable events.
· Any restoration of trees, shrubs, paved surfaces, sidewalks not required by permits, or structures.
· Removal of items necessary to access the line, including but not limited to cars, trash, storage, rocks or materials, structures, drywall, paint and wallpaper.
· Movement of the meter at the time of repair or replacement, unless required by local code or required by Administrator.
· Multi-unit housing including but not limited to condominiums, attached fee-simple town homes, duplexes and apartment houses; and any facility used for commercial purposes.
· Updating or moving non-leaking pipes to meet local code, law or ordinance requirements or changes thereto.
· Water meter, including connections.
· Movement of working pipes and/or lines due to recommendations by the utility.
Repairs necessary to correct lower than desired water pressure that is not a result of breakage in the lines.
